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Return and Refund policy

Thank you for choosing 8Ball Engraving for your laser engraving needs. We strive to provide top-notch service and products to our valued customers. Please read our return and refund policy carefully before placing your order.

1. Order Placement:
When you place an order with 8Ball Engraving, you are acknowledging and accepting our terms and conditions, including our return and refund policy. By proceeding with the order, you agree to abide by these policies.

2. Customized Products:
We specialize in creating personalized laser engravings tailored to your specifications. Once the engraving process has begun, your order is considered customized and cannot be returned or refunded. This includes any personalized text, images, or designs provided by the customer.

3. Quality Assurance:
We take great pride in the quality of our work and strive for perfection in every project. Before starting the engraving process, we thoroughly inspect the materials and confirm all details with the customer to ensure accuracy. However, if there are any errors or defects caused by our negligence, we will gladly rectify the issue at no additional cost to you.

4. Cancellation Policy:
If you wish to cancel your order before the engraving process begins, please contact us as soon as possible. Orders that have not yet entered production can be canceled, and a full refund will be issued. However, once the engraving process has started, cancellations are not possible, and refunds will not be provided.

5. Damaged or Defective Products:
In the unlikely event that your order arrives damaged or defective, please notify us within [7] days of receipt. We may request photographic evidence to assess the damage and determine the appropriate course of action. Depending on the circumstances, we may offer a replacement or issue a refund.

6. Customer Satisfaction:
Your satisfaction is our top priority, and we are committed to providing excellent customer service. If you have any questions, concerns, or special requests regarding your order, please don’t hesitate to contact us. Our friendly and knowledgeable team is here to assist you every step of the way.

By placing an order with 8Ball Engraving, you agree to comply with the terms outlined in this return and refund policy. We appreciate your understanding and cooperation. Thank you for choosing 8Ball Engraving for your laser engraving needs.

If you have any further inquiries regarding our policies or services, please feel free to reach out to us at engraving@8ballengraving.com.